Deena Greene
Billing Department Director
P: 509-209-9497
ABOUT US
Since 2011, Community Link Consulting (CLC) has offered in-house billing services, almost exclusively to FQHCs. This focus enables CLC to offer niche-specific billing knowledge most billing companies do not fully understand, such as cost based reimbursement and the application of HRSA-specific sliding fee discount policies. CLC employs 18 qualified, full-time billing professionals, including certified coders, billers, and chart reviewers. The CLC Billing Department engages in ongoing training and certification programs relating to billing compliance, coding, and HIPAA regulations, so that they're up to speed on the ever-changing and ever-challening environment.
CLC billers have experience with all FQHC service types, including: medical, dental, behavioral health, inpatient hospital, outpatient hospital, OMT, OB, and surgery.
CLC’s offices are located in Spokane, Washington, however, billers are able to work remotely and are available to work on-site, be it for full service support, training your billers or project only requests, such as resolving claim issues. Remote trainings are also available. CLC’s billing niche is definitely in the FQHC world. Billing Supervisor Deena Greene describes her department as “stop, drop and roll,” meaning they can easily re-prioritize based on the immediate needs of the client. CLC billers work as an extension of your staff, responsive to your needs and requests. CLC billers are passionate about the work they do and will do their best to help you maximize revenue and clean up your billing systems so that you can focus more on providing care to your patients.
SERVICES
Billing
Coding
Chart Reviews to meet QA Requirements & Provider Training
Collections
Aging Analysis
Claims Analysis
Credentialing Assistance
Training
Other FQHC and Private Practice Billing Needs
SYSTEMS
CLC billers have familiarity and expertise in the following systems. This list is not exclusive, as all billers are able and willing to learn new systems.
NextGen
Centricity
eClinicalWorks
Epic EHS
Athena
Dentrix
Intergy
WHY OUTSOURCE?
Are you a new practice or an existing practice with limited resources? Do you find that billing for your services is a complex process? Are you struggling with denials, high A/R, low collection rate, etc? Wouldn't you rather focus your needs on the patients you serve and spend less time managing the every day issues of billing? If you answered yes to any of these questions, outsourcing with CLC is right for you. Additionally, CLC billing maintains the capability to run reports and conducts monthly dashboard meetings to discuss all charges, payments, and adjustments with you. It is CLC's job to help you identify any trends and make improvements to your systems. Billers are knowledgeable and experienced in billing best practices, reliable and available to meet your needs and schedule.
CLC's billing department strives to create a genuine and lasting relationship with clients, going above and beyond the day to day functions of billing.
“Midtown Health Center has been a client of CLC’s for the past three years. They are a quality organization that has provided us with the billing and management services needed to turn the corner and bring our collections up to where they need to be. We have always found them helpful, consistent, teachable, and flexible, in working with our ever present changes. They have adjusted well to different insurances, coding issues, and the specifics of the unique services we offer our to our community. I would highly recommend them as an organization for anyone needing consulting or billing services. They have been an excellent fit for us.”
“Since 2011, our clinic has used CLC for revenue cycle management. They were instrumental in helping us attain FQHC-LA designation and they’ve routinely helped us prepare our annual cost reports and UDS submissions. We have found them to be cooperative and solution-oriented partners.”
CLC's Billing Team - 2024