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There's no greater satisfaction than successfully tackling a challenging issue that enhances the well-being of your health center's staff or patients. Every leader within Community Health Centers encounters a multitude of daily challenges, often making steady advancements in resolving them. However, significant problems can persist, and the effort to find solutions can become emotionally draining or time-constrained. You and your colleagues may end up revisiting a problem you believed was resolved the previous year, only to realize it wasn't truly resolved. To break free from this cycle, a highly effective approach is to dedicate time for an intensive problem-solving workshop, facilitated by an impartial expert.
The utilization of consultants is common in many health centers. This is frequently driven by the necessity for specialized knowledge, temporary need to navigate staffing issues, or to execute specific projects. It's important not to overlook the possibility of seeking brief assistance to address ongoing issues. Engaging external support can assist in reorienting your team and preparing them to achieve tangible advancements. Engaging support can:
Show staff that leadership takes the problem very seriously.
Introduce impartiality to mitigate biases and minimize conflicts stemming from personalities.
Facilitate dynamic discussions that encourage a diverse range of viewpoints and unveil the fundamental challenges.
Bring targeted decision-making frameworks to spur creativity in solution creation.
Ensure accountability to implement solutions.
Recently a Community Link Consulting (CLC) client was disappointed with their progress in rolling out a new workflow and technology. With a few hours of preparation to define expectations and identify key background data, CLC led a workshop with key client stakeholders to spell out their long-term vision, narrow that to short-term objectives, and identify key barriers and the next steps necessary to make progress in 3-6 months. By the end, the group had set clearer and more realistic improvement targets and assigned new executive ownership. The problem became a plan. The efforts uncovered a rather disheartening revelation - they wished they had initiated the exercise much sooner.
In our work at CLC, we have developed a proven process that directs our work with clients, encompassing crucial steps essential for effective problem-solving. To begin, we deeply understand our clients' missions, goals, and existing challenges. This information serves as the foundation to strategize thinking and provide expertise to offer solutions. Subsequently, we foster connections, collaborate, build relationships, and integrate with their staff through a team-based approach. Once a solid plan is in place, we roll up our sleeves to implement it, coordinating tasks and resources. Lastly, we evaluate outcomes, results, and determine the need for new goals. This systematic approach cultivates thorough comprehension, strategic insight, collaboration, efficient execution, and informed refinement, ultimately leading to successful problem resolution.
Maybe you have a problem-solving facilitator on your staff. One who doesn’t have a history or vested interest in potential solutions for the problem at hand. One who likes to facilitate challenging discussions and can bring new frameworks to simplify the complex. And someone who has the time. If you don’t have the person available, reach out to Community Link today.